ANALYTICAL EVALUATION OF THE CONFLICT MANAGEMENT EFFICIENCY UNDER THE CONDITIONS OF THE PJSC ARCELORMITTAL KRYVYI RIH
Keywords:analytical evaluation, administrative management, management, conflict management efficiency, managerial conflicts
This article summarizes the arguments and counterarguments within the scientific discussion on the issue of the analytical evaluation of the conflict management efficiency under the conditions of the PJSC AMKR. The main purpose of the research was to develop ways of preventing conflicts in the administrative management. The systematization of the literature sources and approaches to resolving the problem of conflicts in the administrative management has shown that this issue is widely dealt with by both Ukrainian and foreign scientists. The relevance of solving this scientific problem lies in the fact that diagnosing conflicts will make it possible to develop more specific measures to eliminate existing conflicts and prevent new ones from occurring. The methodological basis of the research was general scientific and special methods of cognition. The methods of theoretical generalization, grouping and comparison have been used in the paper. The bibliometric and bibliographic methods were used in identifying problematic issues related to the evaluation of the conflict management efficiency. The methods of concretization, analysis, synthesis, abstraction, and the dialectical method formed the basis for improving the system of conflict handling in the administrative management. The graphical method was used for the visual representation of statistical data. The years 2012 until 2019 were selected as the research period. PJSC ArcelorMittal Kryvyi Rih was selected as the object of the research.
The results of the research lie in the fact that the recommendations developed for resolving conflict situations can be used in the practical activities of the company under research. In order to enhance the company's profitability and operational efficiency, the managers of PJSC ArcelorMittal Kryvyi Rih need to demonstrate their professionalism in anticipating, analysing and handling conflicts. The level of relevant knowledge, creative approach, strategic thinking and analysis of the situation by the company's managerial staff are the key components of successful conflict resolution and managerial decision-making. The scientific novelty of the results obtained lies in the development of efficient methodological tools for diagnosing conflicts, which will make it possible to develop more specific measures to eliminate existing conflicts and prevent new ones from occurring.
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