management, quality management, operational management, manufacturing, Total Quality Management, TQM, TQM components, TQM Implementation


Quality is usually considered as a combination of characteristics of an object, which testifies to its ability to satisfy identified needs, the author's proposed definition of the concept of quality management for a company as the system of management, aimed at planning, implementation, improvement and quality control of the company in accordance with the established policy and objectives of the company, with the participation of all its units. Customer satisfaction depends on the fact that the company has an effective quality management system. Thus, an integrated quality management system is created and implemented as a means of ensuring the implementation of specific policies and the achievement of quality objectives set by top management. Therefore, special attention is paid to the formation and documentation of the company's management policy on the quality of products provided to consumers. Manufacturing companies in Libya face difficulties to introduce Total Quality Management system. The original result indicates that lack of skilled labor, employee culture resistance to change, and lack of management commitment and leadership are correlated with a variety of factors that hinder advancement. A lack of benchmarking and employee resistance to change were found to be the top two obstacles. Proper training should be provided to workers to reduce employee resistance and there should be more participation in different stages of implementation. Real problem for the construction sector in Libya is the implementation of quality projects. The main factors influencing the implementation of quality management systems in construction projects are top management commitment, communication, teamwork, employee involvement, and work environment and culture.

Following a comprehensive review of several studies on TQM and also considering the importance of critical effecting factors of manufacturing sector in Libya, this study proposed 12 components or factors of TQM for LISCO. A questionnaire made to help finding out the factors and components those affecting implementation of TQM system in the company and identifying correlation between these variables (components). Descriptive statistics and SPSS analysis were employed to indicate the TQM effective components for best implementation which can be applied in order to achieve quality performance.

Author Biographies

Hisham Safar, KROK University

Ph.D. student of the Department of Project and Process Management, KROK University, Kyiv, Ukraine

Olena Bielova, KROK University

Ph.D. (Economics), Associate professor at Marketing and Behavioral Economics department, KROK University, Kyiv, Ukraine


Danchenko O.B., Bielova O.I., Safar H.M. Ensuring effective quality management of trade enterprises through the use of the concept of TQM. Scientific notes of KROK University. 2019. Vol. 2 (54). pp. 90-96.

Abdussalam Shibani, Messaoud Saidani, Nawal Gherbal, An Evaluation of Obstacles Preventing Implementation of TQM in Libyan Organisations. Access mode:

Shibani, A., Ganjian, E. and Soetanto, R. Implementation of total quality management in the Libyan construction industry, Int. J. Project Organisation and Management, 2010. Vol. 2, No. 4, pp. 382–403.

Shibani A., Soetanto R., Ganjian E., Sagoo A., Gherbal N. An empirical investigation of total quality management in Libya: a proposed guideline of implementation. International Journal of Information Systems in the Service Sector. 2012. Vol. 4 (1). pp. 40-52. Access mode:

Mohammad Munir Ahmad Redha Elhuni Critical quality factors for successful TQM implementation in Libyan oil and gas sector. Benchmarking: An International Journal. 2014. Vol. 21 Iss. 5. pp.713-733. Access mode:

Daniel I. Prajogo, Christopher M. McDermott. The relationship between total quality management practices and organizational culture. International Journal of Operations & Production Management Vol. 25 No. 11, 2005. pp. 1101-1122.

Saleh A., Sassi Rekik. Integrating the quality cost report with the TQM tools case study: at the bar and rod mill (TS-4) LISCO, 1st Conference of Industrial Technology. CIT. 2017.

Ali Shetwan, Amhemad Aifa and Ibrahim Badi. Cost Minimization of Liquid Steel Production in Libyan Iron and Steel. The International journal of engineering and information technology (IJEIT), Vol.5, No.1, 2018.

Elhusein H.Elasfer Azhdar Karami. The Effectiveness of Selected Human Resources Management Practices on Organisational Performance and Objectives. A Case Study of the Libyan Iron and Steel Company. 2014.

Juan Jose´ Tarı´, Components of successful total quality management. The TQM Magazine. Vol. 17 No. 2, 2005 pp. 182-194.

Main Naser Fady Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris, Ahmmed Saadi Ibrehem. Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance, Total Quality Management & Business Excellence, 2011. pp. 1371-1393. Access mode:

Briggs, S.R., and Cheek, J.M. The role of factor analysis in the development and evaluation of personality scales. Journal of personality. 1986. Vol. 54(1), pp.106-148. Access mode:

Cronbach, L.J., and Shavelson, R.J. My current thoughts on coefficient alpha and successor procedures. Educational and psychological measurement, 2004. Vol. 64(3). pp.391-418. Access mode: 0013164404266386

Dauth, T., Pronobis, P., and Schmid, S. Exploring the link between internationalization of top management and accounting quality: The CFO's international experience matters. International Business Review, 2017. Vol. 26(1), pp.71-88. Access mode: /S0969593116300683

Gliem, J.A. Gliem, R.R. Calculating, interpreting, and reporting Cronbach’s alpha reliability coefficient for Likert-type scales. Midwest Research-to-Practice Conference in Adult, Continuing, and Community Education. 2003. Access mode:

Henson, E. Sufficient personnel qualification--does the Job description play a role in CGMP compliance? Journal of Validation Technology, 2011.Vol. 17(2). Access mode: scope=site&authtype=crawler&jrnl=10796630&AN=61215543&h=9MFKsSs7gLtLXpt7TosOgZs2FR0NJAJP4%2FBy6%2B5mwcQc7eVdO7uI62jFO6ipOumiz1ygUCpsnnO6Ah8lC%2FAhvQ%3D%3D&crl=c

Petrova I.1, Kondo U. Training and development impact on employees’ competence and performance. SSN(Print) 2307-6968, ISSN (Online) 2663-2209 Scientific notes of KROK University. No2 (58), 2020.




How to Cite

Safar, H., & Bielova, O. (2021). IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT COMPONENTS IN LIBYAN IRON & STEEL COMPANY “LISCO”. Economics, Finance and Management Review, (2), 81–91.



Chapter 3. Modern management technologies