ANALYSIS OF THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGIES IN PUBLIC ADMINISTRATION

Natallia Gavkalova; Viktoriia Hryshyna; Jain Pradeep Kumar

doi:10.36690/2674-5216-2022-2-23

Authors

Natallia Gavkalova Simon Kuznets Kharkiv National University of Economics https://orcid.org/0000-0003-1208-9607
Viktoriia Hryshyna Simon Kuznets Kharkiv National Economic University of Economics https://orcid.org/0000-0001-8341-1486
Jain Pradeep Kumar Kharkiv National Economic University of Economics https://orcid.org/0000-0003-1208-9607

DOI:

https://doi.org/10.36690/2674-5216-2022-2-23

Keywords:

public administration, information and communication technologies, digitalization

Abstract

The article examines the index of network readiness ranked among the countries of the world, which symbolizes the readiness of society to change in the implementation of information and communication technologies. The arguments became the basis for determining the purpose of the study as an analysis of the current state of use of information and communication technologies in public administration. To achieve this purpose it is necessary to solve the following tasks: to study the index of network readiness by rating among the countries of the world; to analyze the current state of use of information and communication technologies, in terms of receipt of appeals to the Government Contact Center. In most developed countries, information and communication technologies have been identified as the main means of modernizing government activities to improve governance, public services, including access to information on the activities of state and municipal authorities. Ukraine has all the prerequisites for the formation of information infrastructure and widespread use of information and communication technologies in all areas. The article analyzes the introduction of information and communication technologies in public administration in Ukraine. This will allow a comprehensive approach to the substantiation of the hypothesis, which is the assumption that the use of modern information and communication technologies in public administration is a key factor in effective communication at all levels of public administration. It is proved that effective communicative activity of local self-government bodies enables large-scale dialogue of government and civil structures, forms a favorable image of local self-government bodies, allows monitoring of social processes using feedback mechanism, and provides formative influence on state-society relations.

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Author Biographies

Natallia Gavkalova, Simon Kuznets Kharkiv National University of Economics

Doctor of Science in Public Administration, Professor of the Department of Public Administration and Regional Economy, Simon Kuznets Kharkiv National University of Economics, Kharkiv, Ukraine

Viktoriia Hryshyna, Simon Kuznets Kharkiv National Economic University of Economics

Ph.D., lecturer of the Department of Public Administration and Regional Economy, Simon Kuznets Kharkiv National Economic University of Economics, Kharkiv, Ukraine

Jain Pradeep Kumar, Kharkiv National Economic University of Economics

Post graduate student of the Department of Public Administration and Regional Economy, Simon Kuznets Kharkiv National Economic University of Economics, Kharkiv, Ukraine

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